At Donkil Cosmetics, your satisfaction is our priority. If your product arrives damaged, defective, or incorrect, please contact us within 7 days of delivery to initiate a return.
Return Eligibility
To qualify for a return, your item must meet the following conditions:
Return Window:
Returns are accepted within 7 days of delivery.
Example: If your item was delivered on December 1st, the return request must be initiated by December 8th.
Condition Requirements:
Items must be returned in their original condition, including:
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Unused and unworn
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In original packaging with all tags, seals, and protective covers intact
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With all original accessories, manuals, and warranty card (if applicable)
🚫 Note: Returns for items marked as “no longer needed” or change of mind will not be accepted.
Quality Check:
All returned items undergo a quality check. If a product is returned in used or damaged condition, Donkil Cosmetics reserves the right to return the item back to you without a refund.
Order Cancellations
You may cancel your order before it has been dispatched.
To cancel, please contact our customer support at:
📞 Phone: +92 321 9563750
📧 Email: donkilcosmatics@gmail.com
If your order has already been shipped, you can still cancel it by refusing the parcel upon delivery.
How to Return an Item
To initiate a return:
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Call or message our customer service helpline at +92 321 9563750.
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Our support team will verify the request and guide you through the return steps.
Please ensure your item is not in a restricted category before initiating a return.
Restricted Items (Non-Returnable)
Some items may not be eligible for return due to hygiene or safety reasons, including but not limited to:
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Opened or used skincare, makeup, or haircare products
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Items without original packaging
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Clearance or promotional items clearly marked as “non-returnable”
Refunds
Once your returned item passes our quality check, the refund will be processed as follows:
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Store Credit: Issued within 1–2 business days after approval
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Bank Deposit: Issued within 7–12 business days after approval
⏳ Note: Refund times may vary depending on your bank or payment provider.
Return Approval or Rejection
If your return request is not approved (e.g., item used or damaged), we will inform you of the reason and return the item back to you at no additional cost.
Contact Us
For any questions or help with your return, reach out to us:
📧 Email: donkilcosmatics@gmail.com
📞 Phone: +92 321 9563750
Thank you for shopping at Donkil Cosmetics. We appreciate your understanding and cooperation in following our return policy to ensure a smooth and fair experience.