Welcome to Donkil Cosmetics!
These Terms and Conditions outline the rules and regulations for using our website, located at www.donkil.com. By accessing or purchasing from this website, you agree to comply with these Terms and Conditions. Please read them carefully.
1. General Terms
By accessing our website and/or making a purchase, you agree to be bound by these Terms and Conditions, along with our Privacy Policy and any other policies referenced herein.
Donkil Cosmetics reserves the right to update, change, or replace any part of these terms at any time without prior notice. It is your responsibility to check this page periodically for changes.
2. Products and Orders
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Product Descriptions: We strive to display accurate product descriptions and images. However, actual colors and packaging may vary slightly due to lighting, screen settings, or manufacturer updates.
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Order Acceptance: We reserve the right to accept, reject, or cancel any order at our discretion. In case of cancellation after payment, a full refund will be issued to your original payment method.
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Pricing: All prices are displayed in Pakistani Rupees (PKR) and include applicable taxes unless stated otherwise. We reserve the right to change pricing at any time, but changes will not affect confirmed orders.
3. Payment and Billing
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Payment Methods: We accept multiple payment methods, including credit/debit cards, bank transfers, and Cash on Delivery (COD) where available.
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Billing Accuracy: You agree to provide complete and accurate billing and contact information. Orders may be delayed or canceled if incorrect details are provided.
4. Shipping and Delivery
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Processing Time: Orders are typically processed and dispatched within 1–3 business days after confirmation.
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Delivery Time: Estimated delivery varies by location and courier service. Delays may occur due to external factors such as weather, public holidays, or logistical issues.
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Incorrect Address: You are responsible for providing the correct shipping address. Re-shipping fees may apply if a package is returned due to incorrect or incomplete information.
5. Returns, Refunds, and Cancellations
Please refer to our Return and Refund Policy for full details.
Generally, items can be returned within 7 days of delivery if they meet the following criteria:
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The product is unused, unopened, and in original condition.
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Proof of purchase is provided.
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Returns due to allergic reactions or personal preference are not accepted unless the product is defective.
6. User Conduct
By using our website, you agree not to:
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Violate any applicable laws or regulations.
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Interfere with or disrupt the functionality or security of the website.
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Post or share false, misleading, or harmful content.
7. Intellectual Property
All content on this website—including text, images, logos, designs, and videos—is the property of Donkil Cosmetics, unless otherwise credited.
You may not copy, reproduce, or use our content for commercial purposes without written permission.
8. Third-Party Links
Our website may contain links to third-party websites for informational or convenience purposes. We do not control or endorse these websites and are not responsible for their content or practices. Use them at your own risk.
9. Limitation of Liability
To the fullest extent permitted by law, Donkil Cosmetics shall not be liable for any direct, indirect, incidental, or consequential damages arising from:
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The use or inability to use our website or products.
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Errors, omissions, or inaccuracies in product listings or content.
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Delays in delivery or order fulfillment.
10. Privacy Policy
Please review our Privacy Policy to understand how we collect, use, and protect your personal information. By using our website, you consent to our privacy practices.
11. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Pakistan.
You agree to submit to the exclusive jurisdiction of the courts located in Jhang, Punjab, Pakistan, in the event of any dispute.
Contact Us
If you have any questions about these Terms and Conditions, feel free to reach out:
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📧 Email: donkilcosmatics@gmail.com
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📞 Phone: +92 321 9563750